ShortsFactorySend an email

Support

Human help for a provider connection.

Use the support channel for questions about account connection, a delayed publication, or a provider response shown in History.

CONTACT

Send the context

Email suporte@mensageiro.com.br with the workspace, provider, and approximate time of the event.

Never include a password, OAuth token, client secret, or API key in a support message.

CHECK FIRST

Before contacting support

  • Check the account connection status in Settings.
  • Confirm that the media is an approved MP4 within the provider limits.
  • Open History and copy the publication status or error code.
  • Confirm that the connected account still grants the required scope.

ACCOUNT CONTROL

The operator can disable or disconnect a provider account in the workspace. Provider access can also be revoked from the provider's own account settings.